Pin of the Month – Retail Loyalty

June's "Pin of the Month" from Kobie Marketing Retail Loyalty in 2014

June’s “Pin of the Month” from Kobie Marketing
Retail Loyalty in 2014

Our June ‘Pin of the Month’ focuses on retail loyalty and how mobile technology is forwarding the market. The infographic is brought to us by Kobie Marketing. We’ve been focusing on mobile in recent weeks through our bi-weekly #SundayMusings and even in last month’s Pin of the Month – the Smartphone Revolution.

If you have spent any time on this site over the past year, I think we can align on the fact that more and more people are using smartphones and they are becoming more and more of a part of our everyday lives. Within the infographic we see a relatively bold statement from Kobie that “2014 will be the year of seamless transition between brick-and-mortar, online, and mobile”.

How many of you are already using your mobile while you are out shopping to do comparative pricing, find a quick recommendation or feedback on a particular item, etc.? I know I find myself doing this a lot more frequently. Given this behavior, Kobie’s infographic would include me in that 40% consulting three or more channels before a purchase and the 78% that are checking social media platforms to interact with brands.

How are brands and companies dealing with this in order to win more frequently with potential customers? They are leveraging mobile-based technologies, most specifically GPS or location-based services to better target consumers. You see targeted ads across mobile applications, more relevant advertising in your Facebook and Twitter feeds, etc.

How relevant is mobile in your current shopping patterns and behavior? How do you think that will change this year?

For those that may be unfamiliar with our Pin of the Month, each month we’ll be posting one of the better infographics, pictures, etc. that we typically find on our Pinterest page and (over-) analyzing it in a blog write-up. Follow Shore Branding on Pinterest for frequent updates across branding and digital-related information and infographics.

Sunday Musings w/ Shore Branding – 6-8-14

Branding and Digital Marketing

Branding and Digital Marketing

Welcome back to another edition of #SundayMusings! This week we will be focusing on retail-related news and stories that caught our attention over the past few weeks. As a quick aside, we will also be focusing on retail and retail loyalty in the forthcoming June “Pin of the Month” next weekend. For now, here are the stories that caught my attention.

#1 – Do Tablets Have The Power To Revolutionize Retail – via CMO.com 

Premise: While not there yet, tablets will soon be everywhere. Similar to how the iPod revolutionized the music industry, tablets will turn the retail landscape on its head. It is predicted that half of the US will have a tablet within the next few years. Tablets are a research-friendly device for customers and the author provides several additional motivating facts for leveraging tablets for your business.

Thoughts: The second screen has changed consumers’ behaviors – from how they watch television to the entire retail/shopping experience. The Nordstrom example provided by the author is a great way to show how a retailer can leverage a tablet to create a unique experience for its customers. Bookmark the site for future write-ups on how tablets are impacting additional industries as well.

#2 – Square Begins Offering Data Driven Cash Advances To Small Businesses via TechCrunch.com  

Premise: Square, the mobile payment company, announced that it is rolling out Square Capital which will offer cash advances to businesses within its network. Companies already leveraging Square’s services will be able to access the cash advances and each business will be individually judged on the amount of the advance based on Square’s in-house data.

The benefits of the service include faster turnaround for receiving the cash advance and the significantly lower fees vs. a typical loan. The data that Square holds allows the company to update its offers to businesses on the fly.

Thoughts: Square continues to evolve and the more I read about the company the more I am impresses with the company’s management and management decisions. This offering injects capital into retailers and other businesses and allows them to invest what they want and when they want it. The background data that the company holds on each business allows Square to make smart business decisions on how much the advance can and should be.

#3 – “7 Easy Loyalty Program Ideas for Your New Store” via TheStoreStarters.com 

Premise: “Customers love loyalty programs” and the author provides seven different ideas for how your retail business can leverage a loyalty program to increase engagement with customers. From punch cards to couponing to more strategic efforts, the author’s tips/ideas are all up for consideration across all types of stores and retailers.

Thoughts: The last two items listed in the write-up caught my attention. “Social media loyalty discounts” seem to have gone by the wayside a bit. I see less and less deals on foursquare in my area, while employees at several retailers are completely unaware of the offerings when I show them my phone for the deal. If you are going to offer deals on social media, make sure you keep up with the times, refresh the offer to change things up a bit, and please ensure your employees are aware of any and all offerings out there.

The last tip/idea of making exclusive offers for loyal customers also caught my eye. You want to create brand ambassadors for your business so that they will talk about you to friends and family. Offering them exclusive deals will help increase their engagement with you and keep them coming back for more.

#4 – “Mobile Apps – Changing the Face of Retail Industry” via ExploreB2B.com  

Premise: Mobile has made a significant impact on the retail industry, changing shopping behaviors and keeping consumers more informed about the products they are considering buying. Mobile apps are helping retailers better understand their customers as well. Retailers are able to improve loyalty, push out notifications, and engage their customer base for feedback through their apps. The author provides four ways in which mobile apps are helping improve the shopping experience, not only for the customer, but also for the retailers themselves.

Thoughts: Mobile apps help build/improve a strong loyalty program for the retailer and can be an important part of CRM. Perhaps the most effective part of a good mobile app, at least in my opinion, is the third example the author provides – the app can be a low-cost, yet effective marketing tool. Retailers can push out deals and offers to its customers – those that have “opted in” to the brand simply by downloading their app.

(A great example of this is Starbucks – take a look at the first few paragraphs of our last “Brand in Focus” which compliments the retailer’s mobile efforts.)

#5 – “How Walmart Uses Receipts to Personalize Mobile Marketing” via GetElastic.com  

Premise: Last month, Walmart made a potentially important change to their mobile marketing platform, allowing customers to save their receipts to their mobile application vs. receiving paper or email receipts for their purchase. When checking out the customer can provide their mobile number to receive a text message that will sync to the mobile account. There are benefits to the system on both ends, for the customer and for Walmart.

Thoughts: For those willing and able, customers can make their shopping experience that much easier by converting to the mobile platform Walmart has installed. However, from the retailer’s perspective, this system will provide a wealth of data and information that Walmart can then use to help tailor its marketing for individual users based on past experience.

Are you willing to sign up for this type of offer at Walmart, or any other retailer that this type of system could be installed in?

Tweet of the Week:

Last month Amazon and Twitter announced a partnership that will allow Twitter users to make purchases on Amazon by simply sending a tweet marked with “#AmazonCart”. The first step is to sync your Amazon and Twitter accounts. From there, if and when you see an item from Amazon all you have to do is respond on Twitter with the hashtag and product and voila, you will/should have the product in your Amazon orders.

A similar type of program was launched on Twitter with American Express last year. It will be interesting to see if or how this takes off and if this truly builds a stronger platform for both companies.

Thanks again for checking out another edition of Shore Branding’s #SundayMusings! Have a great week ahead!

Sunday Musings w/ Shore Branding – 5-25-14

 

A mobile #SundayMusings w/ Shore Branding! (Photo credit: ZDNet.com)

A mobile #SundayMusings w/ Shore Branding!
(Photo credit: ZDNet.com)

 

Today’s #SundayMusings puts the focus back on mobile and mobile marketing thanks to last weekend’s “Pin of the Month” from guest writer Dean Olsen. Here are the top stories that relate to mobile from the past couple of weeks.

#1 – Wearable Baby Tech Aims to Bring Peace of Mind to New Parents – via BrandChannel.com 

Premise: There are a number of new products entering the market that bring tech to our children, including wearables. There is the Mimo Kimono that feeds a baby’s information to an app for parents, to a smart sock from Owlet Baby Care. Finally, Leap Frog has a new product called the LeapBand that works vastly similar to adult bands that track your activity over the course of the day.

Thoughts: This caught my attention for multiple reasons. First and foremost, we introduced our first child to the world last week and it has been a whirlwind ever since. Second, I can’t decide whether or not this technology is a good thing or bad thing, as I completely see both sides of the fence. I’m hoping my wife can make the call on this and whether or not we want to purchase any of these products (or similar ones). I’ll keep you posted … [Read more...]

New Poll – Will your brand spend money on mobile ads this year?

Are you budgeting for mobile advertising in 2014?

Are you budgeting for mobile advertising in 2014?  (InteractiveMarketingTraining.com)

 

As witnessed in our May 2014 “Pin of the Month”, mobile and smartphone ownership and usage continue to grow. It seems like every few months, if not weeks, we are spending more time focusing on mobile-related stories in our Sunday Musings (including this coming weekend).

So our latest poll on ShoreBranding.com is simple – will you be spending any portion of your marketing budget specifically on mobile? A simple “Yes” or “No” is all it takes. It doesn’t matter where – whether it be on social media apps, location-based services or companies, or anywhere in between. [Read more...]

Pin of the Month – Smartphone Revolution (Guest Writer)

For May’s “Pin of the Month” we have a guest writer to provide their thoughts and insights on the “smartphone revolution”. Dean Olsen volunteered his writing services for this month’s Pin. If you enjoy his write-up, you can find more of his thoughts on his writing portfolio – Observations by Olsen

In modern times, you would be hard pressed to find anyone without some kind of smartphone device.  Actually, according to this infographic, there may even come a day where there are more smartphones than people.

Smartphone Revolution - Infographic from 1800NumberNow.com

Smartphone Revolution – Infographic from 1800NumberNow.com

[Read more...]

Sunday Musings w/ Shore Branding – 4-27-14

Branding and Digital Marketing

Branding and Digital Marketing

 

After focusing on content marketing in the last edition, today’s #SundayMusings w/ Shore Branding focuses on some of the latest and greatest write-ups I’ve seen on digital marketing over the past few weeks.

#1 – Using Social Media to Influence Your Brand Image – via TheSocialMediaHat.com 

Premise: Understanding what your brand image is and how social media can play such an important role in building that image is crucial in today’s world. Social media connects you with millions of people from around the world and can have an immediate and enormous impact on your brand and business … when done correctly; by engaging with your audience, having meaningful content, etc.

Thoughts: While a little bit older than we typically use here on Sunday Musings, The Social Media Hat is a great resource for digital marketing. This write-up takes a branding angle on your digital marketing efforts and how said efforts can impact your brand image. Whether you are looking to share opinions, looking for recommendations, or sharing other people’s work, social media can help take your brand to another stratosphere. [Read more...]

Sunday Musings w/ Shore Branding – 3-30-14

A mobile #SundayMusings w/ Shore Branding! (Photo credit: ZDNet.com)

A mobile #SundayMusings w/ Shore Branding!
(Photo credit: ZDNet.com)

Happy Sunday and Happy Spring … at least according to the calendar.  This week’s #SundayMusings will focus on mobile and mobile marketing, so here are the top stories that caught my attention over the past two weeks under this umbrella.  Enjoy!

#1 – Foursquare CEO: How We’ll Tell You Where To Eat And What To Order – via ReadWrite.com 

Premise: Aside from telling our friends and family where you are via mobile check-ins, we are providing a dearth of data and information that foursquare is leveraging to help create recommendations for you in the future based on your interests and behaviors.  The author sat down with foursquare co-founder Dennis Crowley to talk about what the future is or might be for his company.

The interview itself talks about the past and present numbers for foursquare and where it is seeing growth around the globe, including how to monetize the platform based on the success it has seen in the US.  It then pivots towards “anticipatory computing”, i.e. where your mobile device knows your location and is able to make recommendations for you.

Thoughts: If this is your first, or one of your first visits to the site, I’ll just preface my thoughts with the following: I’m a big fan of foursquare and the personalization I can get from the network.  I thought the interview was fantastic and at the end was an “aha” moment.  When Crowley says that if three people go to Google Maps and search for dinner, the same places will come up.  However, if those three people search foursquare, they are going to get recommendations based to their interests.  That’s the point and that’s the Holy Grail right there – you get what you want.

(If you are considering using the foursquare platform for your business, take a look at the “Tips” article we put together several months back.) [Read more...]

Pin of the Month – Restaurant Mobile Apps

 

Infographic credit to QSRWeb.com/blog

Infographic credit to QSRWeb.com/blog

 

Our March 2014 ‘Pin of the Month’ includes a bit of information on the key talking point this month on ShoreBranding.com – loyalty.  The infographic itself was found on QSRweb.com’s blog and was immediately selected based on the first of five tips it provided to restaurants who are considering a mobile app. [Read more...]

Sunday Musings w/ Shore Branding – 3-2-14

 

Branding and Digital Marketing

Branding and Digital Marketing

 

Welcome back to a new #SundayMusings w/ Shore Branding!  As mentioned in our last write-up, our #SundayMusings will continue on a bi-weekly basis and each one will focus on a key topic of interest.  This edition will focus on the various aspects of loyalty – from setting up a loyalty program, to specific rewards programs, and several other unique angles or pillars that all fall under the loyalty umbrella.

#1 – Sochi Olympics Shows Us the Future of Marketing … and It’s Very Cool – via LoyaltyLab.com 

Premise: The Olympics coverage has leveraged a new way to understand and interact our customers through video data.  Those that are already integrating video data with the information they are receiving from their loyalty programs are creating powerful tools and information to analyze.  This of course assumes that those marketers have the right loyalty program in place, collecting the right information to improve their respective businesses. [Read more...]

Sunday Musings w/ Shore Branding – 2-9-14

Branding and Digital Marketing

Branding and Digital Marketing

This week’s #SundayMusings w/ Shore Branding refocuses on branding and digital marketing and moves us away from news on the Super Bowl and its advertising.

#1 – Only Twitter TV Can Save Twitter – via Mashable.com 

Premise: Twitter held its first earnings report since going public last year and things are off to a rocky start.  The company reported a profit, despite posting a one-time, half-billion dollar loss for going public.  A major concern is the slow growth in total users, while CEO Dick Costolo also suggests that while Twitter has high awareness, engagement is not where it needs to be.

The author’s suggestion to help Twitter grow is to launch “Twitter TV”.  The idea is to have a steady flow of tweets across a number of popular categories (sports, celebrities, technology, etc.) and have related tweets under each channel on the Twitter home page vs. the basic sign-in screen, where only users see anything at all, and that is among the people that they follow.

Thoughts: This article quickly caught my attention, as I was under the impression the author was suggesting that Twitter should release its own TV platform, similar either to what Intel and others have tried to do, or similar to Apple TV and Chromecast.  I’m glad that isn’t the actual suggestion here and the author’s comments do make sense.  At the very least, this gives non-users the ability to see what Twitter is all about and the ability to look at news/tweets on the topics they are specifically interested in. [Read more...]