Loyalty to Brands – Dunkin’ Donuts

Loyalty to Brands - Dunkin' Donuts (Photo from Dunkin' Donuts Twitter)

Loyalty to Brands – Dunkin’ Donuts (Photo from Dunkin’ Donuts Twitter)

This quarter’s “Loyalty to Brands” write-up focusing on a brand/company that I have liked for a long time but have become loyal to over the past year and for a specific reason.  Dunkin’ Donuts has been around for a long time, particularly in the Northeast.

Everyone loves a munchkin (even if you have to cheat on a diet), and I strongly prefer their coffee over Starbucks and others.  However, it wasn’t until Dunkin’ Donuts launched their DD Perks loyalty program and corresponding mobile app that I really started to make frequent trips to the local stores.

Dunkin’ Donuts was one of the first brands to work with Foursquare, partnering with American Express.  When you checked into a Dunkin’ location on Foursquare and synced your Amex card to your account, you would receive a statement credit.  That started nudging me towards Dunkin’ at first.  When they decided to bring everything under their own roof and develop their mobile app, I was sold.

The ability to automatically refresh the balance on my card that is linked to the Dunkin’ Donuts app makes it an easy way to ensure I have the necessary cash in my account.  At the same time, I’m consistently earning points during purchases, which turns into free beverages once you have accumulated enough points.  (Note, as seen below, as of this writing 200 points = a free beverage and every $1 spent = 5 points.)

DD Perks from Dunkin' Donuts

DD Perks from Dunkin’ Donuts

Has a particular mobile app increased your loyalty to a brand or company like this?  Would any Starbucks fanatic like to refute this entire write-up and explain to readers why their brand of choice is superior?

As mentioned in the past, if you have a brand or service that you consider yourself loyal to and are interested in guest blogging on Shore Branding, please do reach out and let me know via the Comments section below or through the Contact page.  Thanks!

 

 

Sunday Musings w/ Shore Branding – 6-8-14

Branding and Digital Marketing

Branding and Digital Marketing

Welcome back to another edition of #SundayMusings! This week we will be focusing on retail-related news and stories that caught our attention over the past few weeks. As a quick aside, we will also be focusing on retail and retail loyalty in the forthcoming June “Pin of the Month” next weekend. For now, here are the stories that caught my attention.

#1 – Do Tablets Have The Power To Revolutionize Retail – via CMO.com 

Premise: While not there yet, tablets will soon be everywhere. Similar to how the iPod revolutionized the music industry, tablets will turn the retail landscape on its head. It is predicted that half of the US will have a tablet within the next few years. Tablets are a research-friendly device for customers and the author provides several additional motivating facts for leveraging tablets for your business.

Thoughts: The second screen has changed consumers’ behaviors – from how they watch television to the entire retail/shopping experience. The Nordstrom example provided by the author is a great way to show how a retailer can leverage a tablet to create a unique experience for its customers. Bookmark the site for future write-ups on how tablets are impacting additional industries as well. [Read more…]

Sunday Musings w/ Shore Branding – 12-1-13

Sunday Musings w/ Shore Branding - Thanksgiving Edition (Photo Credit: GlowRockport.wordpress.com)

Sunday Musings w/ Shore Branding – Thanksgiving Edition
(Photo Credit: GlowRockport.wordpress.com)

Welcome to a special Thanksgiving edition of Sunday Musings w/ Shore Branding, the top stories in branding and digital marketing from the past week!  As we have treated other major holidays, this week’s Sunday Musings have a holiday twist to them, covering off on Thanksgiving, Black Friday, and this weekend’s Small Business Saturday. [Read more…]